Processing of Undelivered Orders, Complaints, and Returns

We understand that undelivered orders, complaints, and returns can impact your business, so we have established efficient procedures for handling them.

• Undelivered Orders: When a customer does not pick up an order, we handle it according to your guidelines. We clarify the situation and find the best solutions, including returning the goods to the warehouse or reattempting delivery. Your inventory is quickly updated, allowing for easy inventory management.
• Complaints: We handle complaints quickly and professionally. If there are issues with the products, such as damages or discrepancies, our team thoroughly examines each complaint, addresses any issues, and provides appropriate solutions. Our goal is to achieve maximum customer satisfaction.
• Returns: In case of returns, we provide a simple and transparent process. When we receive returned products, we carefully inspect them and update your inventory status. If necessary, we will also process refunds or replacement products according to your terms.

With fulfillio, you can count on professional and efficient handling of all types of returns, complaints, and undelivered orders, contributing to worry-free management of your business and customer satisfaction.